It is not-always bad news! Sometimes updates go wrong and can be undone. Sometimes your OS X or Windows 10 goes wrong.
Whatever the problem is we can explain it in a way you can understand.
If your system is slow, acting funny or computer just won't start up it may need an update reversed.
A most common service is just to have files, photos and music copied to a new machine.
Nothing lasts forever. Good news is many times it is cost effective to just replace one part than to pitch the whole computer, especially if you just want to keep doing what your were doing before it started acting up.